Evidencing Consumer Duty outcomes is one of the harder practical tasks in current regulation. Firms have interpreted the requirements differently, and there is no single template that fits every business model.
A few starting questions:
- Which outcomes are proving hardest to evidence in your firm — price and value, understanding, support?
- What management information have you found actually useful, rather than performative?
- Where has the effort felt disproportionate to the insight gained?
Please share process observations rather than confidential firm documentation. Nothing here is regulatory guidance.
This thread is an editorial prompt from Adviser Forum. Please answer from your own experience rather than on behalf of the profession, avoid presenting any response as regulatory or legal guidance, and strip out any detail that could identify a client, a case or an individual member of staff.